Returns & Exchanges
At Blackbird Farms, we stand behind the quality of our farm-fresh products and want you to be completely satisfied with every order. Due to the perishable nature of our goods, we offer replacements or refunds for any items that arrive damaged or do not meet our freshness standards.
Contact Support
Email our farm team within 48 hours of delivery with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the product and the packaging to help us improve our quality control and shipping processes.
Review Process
Our team will review your request within 24 business hours to determine eligibility for a refund or a replacement shipment.
Resolution
Once approved, we will either dispatch a fresh replacement immediately or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing